Mid
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Soft Skills
Managerial Interview
Have you dealt with a dissatisfied client? What did you do to fix the situation?
Yes, in one case, a client was unhappy because a feature didn’t behave the way they had
"imagined"—but it wasn’t documented that way in the specs. Instead of getting defensive, I
listened, acknowledged the gap, and proposed a fix with a quick turnaround.
Internally, I organized a requirements clarification checkpoint for future sprints. That
experience taught me the importance of confirming assumptions and using visual
mockups or user stories, even when time feels tight.
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